Crews have repaired the water main break in the Mt. Zion/Fielder Road area. Customers with discolored water should flush (run) their cold water for 5-10 minutes. That should clear up an discoloration.

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CCWA'S NEW CUSTOMER INFORMATION SYSTEM IS LIVE

Our new customer information system is live! Look for enhanced on-line options with a new customer self-service portal and expanded customer communications options.  To register your account click here.

CCWA's Customer Service lobbies and drive-thru's are open.

In an effort to protect employees, customers and visitors from the spread of COVID-19, we have enacted the following guidelines:

• If you have any symptoms related to COVID-19, please use our drive-thru service instead of coming inside.
• Face coverings/masks are required while in a Clayton County Water Authority Customer Service lobby.
• We are limiting the number of customers/visitors at one time to allow for social distancing. The maximum number allowed at one time in the Battle Creek Road lobby is 10 and the maximum number allowed at one time in the Forest Park lobby is 4.
• Only one (1) person per family or transaction is allowed in the lobby at one time.
• We ask that all visitors abide by social distancing guidelines and remain at least six (6) feet apart. Floor markers are provided to help.

The Clayton County Water Authority understands the importance of all customers having water service to help fight the spread of Coronavirus/COVID-19. In March, we suspended disconnections for non-payment. We will lift that suspension July 15 and will work with customers who may be experiencing a financial hardship due to COVID-19. If you have questions about your bill or are experiencing a hardship, contact us at 770.960.5200.

Payment Options

CCWA bills customers monthly. The amount is due upon receipt of the bill. If payment is not received within 20 days from the date of the bill, a 10% late fee is added to the billed amount. If a bill is not received or if a payment might be late, customers are encouraged to call the CCWA at (770) 960-5200, then press 5, as soon as possible to rectify the situation.

Pay in Person at CCWA Customer Service Locations

CCWA’s two Customer Service locations accept cash, check or money order.

Jack H. Drew, Sr. Water Authority Complex (Main Office)/Drive Thru

1600 Battle Creek Road
Morrow, GA 30260-4302
Open Monday – Friday 8 a.m. – 5 p.m.
A drop box is also provided for after-hours payments.

Forest Park Office/Drive Thru

526 Forest Parkway, Suite A
Forest Park, GA 30297-2117
Open Monday – Friday from 8 a.m. – 5 p.m.
A drop box is also provided for after-hours payments.

Drop Boxes

Terry R. Hicks Complex – 1693 Freeman Road, Jonesboro, GA 30236
Riverdale City Hall – 6690 Church Street, Riverdale, GA 30274

Pay Using Invoice Cloud 

CCWA implemented a new Customer Information System on September 1. Customers can make a payment online using our new payment system. A convenience fee of $2.15 will be charged by our third party payment provider Invoice Cloud.

Pay Using Your Banking Institution’s Online Bill Pay

You may pay your water bill online and avoid a service fee by using your banking institution’s online bill payment option. Since this payment comes directly from your bank account to the Clayton County Water Authority (just like a mailed check), you are not charged a service fee. To use this option, you will need to log on to your banking institution’s web site.

Pay by Mail

Checks or money orders should be mailed to:
Clayton County Water Authority
P.O. Box 117195
Atlanta, GA 30368-7195
*Please note this is a new address for checks and money orders.
Include customer account number on the memo section of your check.

Pay At Any Walmart Location

Walmart offers walk-in bill paying services that allow customers to pay utility, landline phone, cable/satellite, credit card and auto or wireless phone bills for a small convenience fee. Payments may be made using cash or a pin-based debit card. To make payment:

  • Take your current water bill to any Walmart location
  • Make a payment in cash or with a pin-based debit card
  • For a fee of $.88, payments will be delivered to CCWA (or other entity) within three business days
  • For a fee of $1.88, payments will be delivered to CCWA (or other entity) the next business day
  • Once the transaction is processed, the customer receives a receipt as proof of payment

Pay Using Western Union

Pay your bill at any Western Union walk in or agent location. Payments made through third party locations can take up to 3 business days to post to your account. Please note that participating locations will charge a convenience fee.

Automatic Draft Payment Plan

This plan allows CCWA to automatically draft your monthly bill from your bank, credit union, or savings and loan. You will still receive a monthly statement bill. To sign up, click here.

Service Reconnection

If your service has been disconnected due to non-payment, you must make your reconnection payment before 3 p.m. for your service to be reconnected on the same day. Service will not be reconnected until the next business day if your payment is made after 3 p.m.