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Enhanced Customer Information System

CCWA’s customer self-service portal provides enhanced on-line options and expanded customer communications options.  To register your account click here.

Payment Options

CCWA bills customers monthly. We accept cash, check, money order, credit and debit cards. The amount is due upon receipt of the bill. If payment is not received within 20 days from the date of the bill, a 10% late fee is added to the billed amount. If a bill is not received or if a payment might be late, customers are encouraged to call the CCWA at (770) 960-5200, then press 5, as soon as possible to rectify the situation.

Pay in Person at CCWA Customer Service Locations

CCWA’s two Customer Service locations accept cash, check or money order.

Jack H. Drew, Sr. Water Authority Complex (Main Office)/Drive Thru

1600 Battle Creek Road
Morrow, GA 30260-4302
Open Monday – Friday 8 a.m. – 5 p.m.
A drop box is also provided for after-hours payments.

Forest Park Office/Drive Thru

526 Forest Parkway, Suite A
Forest Park, GA 30297-2117
Open Monday – Friday from 8 a.m. – 5 p.m.
A drop box is also provided for after-hours payments.

Payment Kiosk

You may pay your water bill at our 24/7 self- service payment kiosk located at 1600 Battle Creek Road Morrow, GA 30260 – 4302. Our Kiosk accepts all forms of payment (cash, check, credit and debit cards). For questions regarding our self-service kiosk, click here to view our FAQ page.

Drop Boxes

Terry R. Hicks Complex – 1743 Freeman Road, Jonesboro, GA 30236 – This drop box is now in the parking lot next to the plant.
Riverdale Public Works – 971 Wilson Road, Riverdale, GA 30274

Pay Using Invoice Cloud 

You may pay your water bill online using Invoice Cloud, CCWA’s third party payment provider. A convenience fee of $2.15 will be charged by Invoice Cloud. *Please Note: Invoice Cloud is increasing its service fee to $2.25 per transaction beginning February 20, 2023. Click here to pay.

Pay Using Your Banking Institution’s Online Bill Pay

You may pay your water bill online and avoid a service fee by using your banking institution’s online bill payment option. Since this payment comes directly from your bank account to the Clayton County Water Authority (just like a mailed check), you are not charged a service fee. To use this option, you will need to log on to your banking institution’s web site.

Pay by Mail

Checks or money orders should be mailed to:
Clayton County Water Authority
P.O. Box 117195
Atlanta, GA 30368-7195
*Please note this is a new address for checks and money orders.
Include customer account number on the memo section of your check.

Automatic Draft Payment Plan

This plan allows CCWA to automatically draft your monthly bill from your bank, credit union, or savings and loan. You will still receive a monthly statement bill. To sign up, click here.

Service Reconnection

If your service has been disconnected due to non-payment, you must make your reconnection payment before 3 p.m. for your service to be reconnected on the same day. Service will not be reconnected until the next business day if your payment is made after 3 p.m.