Start/Stop Residential Service
This information is for customers who have a single family home, townhome, duplex, quadraplex or other type of home with an individual meter. (For mobile homes or other commercial accounts, click here).
*Customer Service Enhancements Coming Soon*
A new customer service experience is coming September 1! Look for enhanced on-line options with a new customer self-service portal and expanded customer communications options. A mailer is going out to all customers in mid-August with information.
- New service connections are scheduled for the next business day.
- When you apply for new service, a work order is processed to connect your service on the next business day.
- It will take 1-3 business days to process any new service agreements that are faxed to Customer Service.
- New service connections are not available on weekends or holidays.
- New service deposits may be paid in person using cash, check, debit or credit card, or money order. Debit and credit cards are also accepted over the telephone using our third-party payment processor Speedpay, an ACI Worldwide company. Speedpay will charge $1.25 for using a debit or credit card.
The following documents are required, along with the appropriate deposit, when applying for new service:
- Picture identification
- For property owners, proof of ownership
- For a renter/lessee, proof of rental/lease agreement
- Social Security numbers or Tax ID numbers for everyone whose name appears on proof of ownership or rental/lease agreements
New service deposits may be paid in person using cash, check, debit or credit card, or money order. Debit and credit cards are also accepted over the telephone using our third-party payment processor Speedpay, an ACI Worldwide company. Speedpay will charge $1.25 for using a debit or credit card.
The deposit for Residential Accounts (single family houses, townhouses, duplexes or quadraplexes) is based on a customer’s credit rating. Credit history is checked using Online Utility Exchange (OUE), which is also used to validate customer’s social security number as a part of compliance with the Red Flag Rules required by the Federal Trade Commission. OUE performs a “soft credit check” comparing the customer payment history with other utilities on record.
Single Family, Townhome, Duplex, Quadraplex, etc. with individual meters
Deposit for water service only (septic tank) is $0, $40 or $80 based on customer credit.
Deposit for sewer service is $0, $40 or $80 based on customer credit.
A customer establishing water and sewer service will pay a deposit of $0, $80 or $160 based on their credit.
Residential deposits are refundable upon 24 months of continuous timely payment history.
Federal Identity Theft Red Flag Rule
The Federal Trade Commission requires water utilities like CCWA to comply with its Federal Identity Theft Red Flag Rule. In response to this federally mandated program, CCWA is required to implement a written Identity Theft Prevention Program. As part of this federal mandate, CCWA must verify a customer’s social security number when a new account is established or service is transferred to a new location.
For new Clayton County Water Authority customers with two names on their lease or settlement statement, both social security numbers will be required for new service. International customers will need to provide a valid ITIN, plus two other forms of documentation (such as a valid passport, valid international driver’s license or valid work visa).
If you have a question about the Red Flag Rule, contact the Federal Trade Commission at RedFlags@ftc.gov.
New Service Packets
Residential customers must agree to the terms and conditions of the Clayton County Water Authority’s service agreement prior to establishing water service. Anyone setting up new service remotely (via fax, email or telephone), may pay the deposit using a debit or credit card. Our third party payment processor Speedpay will charge $1.25 for using a debit or credit card.
New Service Packet
Nuevo Paquete de Servicio
If you need to have temporary service for a home inspection, this service is designed for you. This agreement allows temporary activation of service for up to seven (7) consecutive days and the use of up to 2,000 gallons. There is a $60 non-refundable fee for water only accounts. There is a $70 non-refundable fee for water/sewer accounts. The fee may be paid using cash, check, debit or credit card, or money order when applying for temporary service in person. Just complete the agreement below and bring it to one of our Customer Service locations.
Apply for Service by Phone:
Call 770.960.5200, then press 4.