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Water
5 Raw Water Reservoirs
3 Treatment Facilities
42 mgd Capacity
1500 Miles of Pipeline
Sewer
3 Water Reclamation Facilities
38.4 mgd Treatment Capacity
1400 Miles of Pipeline
Stormwater*
Provides drainage structures to help protect property from flooding, sinkholes
500 miles of infrastructure
*Not funded by rates
2025 RATE ADJUSTMENT FREQUENTLY ASKED QUESTIONS (FAQs)
The CCWA Board of Directors approved a 8% rate adjustment for water and sewer base and usage rates. This goes into effect January 1, 2025 and will be reflected on February 2025 bills. This will affect all customers except for our Stormwater Only accounts. Stormwater fees will remain the same. Even with this rate adjustment, CCWA’s rates remain lower than most in the metro region. You can read the FAQs below.
How much will the average customer's bill change?
An average residential customer with water and sewer services uses 4,000 gallons a month. These customers will see an increase in their monthly bill of a $4.82. This is approximately 16¢ a day. Stormwater fees will remain the same for all customers.
Why is the rate adjustment needed?
As a water utility, we play a critical role in our community’s public health, economic development, and overall quality of life. We do not receive any state or local tax dollars and operate solely on water, sewer and stormwater revenues. We proactively maintain 1,500 miles of water lines, 1,400 miles of sewer lines, 500 miles of stormwater pipe, three water reclamation facilities and three water production facilities. Every year we review the level of funding needed to support this critical infrastructure.
To plan for the future, we develop 10-year master plans to set priorities to meet the community’s needs in cost effective ways. The plan evolves to fit changes in regulations and in the community. Our 2020 Strategic Master Plan identified improvement needs totaling $626 million during the next decade. As part of our financial strategy to support these critical projects and comply with Environmental Protection Agency (EPA) regulatory requirements announced since our 2020 plan was finalized, the Authority’s financial projections indicate that additional funding will be needed through rate adjustments to meet these capital construction needs. While the projects are planned and developed over a 10-year period, conducting an annual review of the financial needs for active projects means the actual rate change for a given year may be lower than we initially forecasted.
Even with annual rate adjustments, we still rely on low-interest loans to complete these efforts while maintaining affordability. By investing in our infrastructure today, we are keeping future generations from taking on the burden of much higher rates.
What are the new rates?
How do these rates compare with others in the metro area?
Even with the changes in rates, CCWA will still have some of the lowest rates in the area that are below average for water/wastewater utilities in the state.
Here’s how we stack up with other metro area utilities:
How are customers being notified?
We are letting our customers know about the rate change through our existing outreach and communication channels such as our website and Facebook page as well as newsletters and bill inserts, plus digital monitors in our customer service lobbies.
What about customers who may face challenges in paying their monthly bill?
We’re proud of our local partnerships that fund our affordability programs. Please visit www.ccwa.us/affordability-programs to learn more.
Even if these programs don’t fit your need, please reach out to us to see how we might be able to help.
How can I get more information?
If you have additional questions or need more information, please call us at 770.960.5200.