CCWA’s customer self-service portal provides enhanced on-line options and expanded customer communications options. To register your account click here.
COVID-19 Safety Guidelines for Customer Service locations
In an effort to protect employees, customers and visitors from the spread of COVID-19, we have enacted the following guidelines:
- If you have any symptoms related to COVID-19, please use our drive-thru service instead of coming inside.
- Face coverings/masks are required while in a Clayton County Water Authority Customer Service lobby.
- We are limiting the number of customers/visitors at one time to allow for social distancing. The maximum number allowed at one time in the Battle Creek Road lobby is 10 and the maximum number allowed at one time in the Forest Park lobby is 4.
- Only one (1) person per family or transaction is allowed in the lobby at one time.
- We ask that all visitors abide by social distancing guidelines and remain at least six (6) feet apart. Floor markers are provided to help.
The Clayton County Water Authority understands the importance of all customers having water service to help fight the spread of Coronavirus/COVID-19. In March, we suspended disconnections for non-payment. We will lift that suspension July 15 and will work with any customers who may be experiencing a financial hardship due to COVID-19. If you have any questions about your bill or are experiencing a financial hardship, contact us at 770.960.5200.
CCWA bills customers monthly. The amount is due upon receipt of the bill. If payment is not received within 20 days from the date of the bill, a 10% late fee is added to the billed amount. If a bill is not received or if a payment might be late, customers are encouraged to call the CCWA at (770) 960-5200, then press 5, as soon as possible to rectify the situation.
Pay by Mail
Checks or money orders should be mailed to:
Clayton County Water Authority
P.O. Box 117195
Atlanta, GA 30368-7195
*Please note this is a new address for checks and money orders.
Include customer account number on the memo section of your check.
Forest Park OfficeDrive Thru
526 Forest Parkway, Suite A
Forest Park, GA 30297-2117
Open Monday – Friday from 8 a.m. – 5 p.m.
A drop box is also provided for after-hours payments.
Pay Using Western Union.
CCWA implemented a new Customer Information System on September 1. Customers can make a payment online using our new payment system. A convenience fee of $2.15 will be charged by our third party payment provider Invoice Cloud.
Call 1.877.467.5110 to pay by credit card, debit card or electronic check through our automated voice response unit. You must provide the account number found on the front of your bill to ensure accurate posting of your payment. Our third party payment service provided by Invoice Cloud charges a $2.15 convenience fee for all debit and credit card transactions.
Pay your bill at any Western Union walk in or agent location. Payments made through third party locations can take up to 3 business days to post to your account. Please note that participating locations will charge a convenience fee. Click here to find a location near you.
Pay Using Your Banking Institution’s Online Bill Pay
You may pay your water bill online and avoid a service fee by using your banking institution’s online bill payment option. Since this payment comes directly from your bank account to the Clayton County Water Authority (just like a mailed check), you are not charged a service fee. To use this option, you will need to log on to your banking institution’s web site.
Terry R. Hicks Complex – 1693 Freeman Road, Jonesboro, GA 30236
Riverdale Public Works – 971 Wilson Road, Riverdale, GA 30274
If your service has been disconnected due to non-payment, you must make your reconnection payment before 3 p.m. for your service to be reconnected on the same day. Service will not be reconnected until the next business day if your payment is made after 3 p.m.
Other Payment Options
Pay At Any Walmart Location
Walmart offers walk-in bill paying services that allow customers to pay utility, landline phone, cable/satellite, credit card and auto or wireless phone bills for a small convenience fee. Payments may be made using cash or a pin-based debit card. To make payment:
- Take your current water bill to any Walmart location
- Make a payment in cash or with a pin-based debit card
- For a fee of $.88, payments will be delivered to CCWA (or other entity) within three business days
- For a fee of $1.88, payments will be delivered to CCWA (or other entity) the next business day
- Once the transaction is processed, the customer receives a receipt as proof of payment
Automatic Draft Payment Plan
This plan allows CCWA to automatically draft your monthly bill from your bank, credit union, or savings and loan. You will still receive a monthly statement bill. The draft will occur on the first Wednesday after ten days from the bill date.
If you choose this service, a message confirming your decision will be placed on the first bill you receive after you sign up. However the first bill will not be deducted through the Draft Plan. You will need to pay this bill as you normally would. Your Draft Plan will be in effect with your second bill.
Just complete the draft payment plan enrollment form (print, complete, and return) and return it with your bill payment or mail it to us. Please sign this form and enclose a voided check from your banking institution. If you would like to cancel your automatic draft, please complete the draft payment plan cancellation form.
Pay in Person at CCWA Customer Service Locations
CCWA’s two Customer Service locations accept cash, check or money order.
Jack H. Drew, Sr. Water Authority Complex (Main Office)/Drive Thru
1600 Battle Creek Road
Morrow, GA 30260-4302
Open Monday – Friday 8 a.m. – 5 p.m.
A drop box is also provided for after-hours payments.