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Enhanced Customer Information System

CCWA’s customer self-service portal provides enhanced on-line options and expanded customer communications options. To register your account click here.

Pay by Mail

Checks or money orders should be mailed to:
Clayton County Water Authority
P.O. Box 117195
Atlanta, GA 30368-7195
*Please note this is a new address for checks and money orders.
Include customer account number on the memo section of your check.

Payment Kiosk

You may pay your water bill at our two 24/7 self- service payment kiosk locations. Our kiosk accepts all forms of payment (cash, check, credit and debit cards). For questions regarding our self-service kiosk, click here to view our FAQ’s page.

1600 Battle Creek Road
Morrow, GA 30260-4302
Open 24/7
A drop box is also provided for after-hours payments.

526 Forest Parkway, Suite A
Forest Park, GA 30297-2117
Open Monday – Friday from 8 a.m. – 5 p.m.


CCWA implemented a new Customer Information System on September 1. Customers can make a payment online using our new payment system. A convenience fee of $2.25 will be charged by our third-party payment provider Invoice Cloud.

By Phone

Call 1.877.467.5110 to pay by credit card, debit card or electronic check through our automated voice response unit. You must provide the account number found on the front of your bill to ensure accurate posting of your payment.  Our third-party payment service provided by Invoice Cloud charges a $2.25 convenience fee for all debit and credit card transactions.

In Person

Pay your bill at any Western Union walk in or agent location. Payments made through third party locations can take up to 3 business days to post to your account. Please note that participating locations will charge a convenience fee. Click here to find a location near you.

Pay Using Your Banking Institution’s Online Bill Pay

You may pay your water bill online and avoid a service fee by using your banking institution’s online bill payment option. Since this payment comes directly from your bank account to the Clayton County Water Authority (just like a mailed check), you are not charged a service fee. To use this option, you will need to log on to your banking institution’s web site.

Drop Boxes

Terry R. Hicks Complex – 1743 Freeman Road, Jonesboro, GA 30236 (parking lot beside the plant)
Riverdale Public Works – 971 Wilson Road, Riverdale, GA 30274

Service Reconnection

If your service has been disconnected due to non-payment, you must make your reconnection payment before 3 p.m. for your service to be reconnected on the same day. Service will not be reconnected until the next business day if your payment is made after 3 p.m.

Other Payment Options

Pay At Any Walmart Location

Walmart offers walk-in bill paying services that allow customers to pay utility, landline phone, cable/satellite, credit card and auto or wireless phone bills for a small convenience fee. Payments may be made using cash or a pin-based debit card. To make payment:

  • Take your current water bill to any Walmart location
  • Make a payment in cash or with a pin-based debit card
  • For a fee of $.88, payments will be delivered to CCWA (or other entity) within three business days
  • For a fee of $1.88, payments will be delivered to CCWA (or other entity) the next business day
  • Once the transaction is processed, the customer receives a receipt as proof of payment

Automatic Draft Payment Plan

This plan allows CCWA to automatically draft your monthly bill from your bank, credit union, or savings and loan. You will still receive a monthly statement bill. The draft will occur on the first Wednesday after ten days from the bill date.

If you choose this service, a message confirming your decision will be placed on the first bill you receive after you sign up. However the first bill will not be deducted through the Draft Plan. You will need to pay this bill as you normally would. Your Draft Plan will be in effect with your second bill.

Just complete the draft payment plan enrollment form (print, complete, and return) and return it with your bill payment or mail it to us. Please sign this form and enclose a voided check from your banking institution. If you would like to cancel your automatic draft, please complete the draft payment plan cancellation form.

Pay in Person at Jack H. Drew, Sr. Water Authority Complex (Main Office)/Drive Thru

1600 Battle Creek Road
Morrow, GA 30260-4302
Open Monday – Friday 8 a.m. – 5 p.m.
CCWA’s Customer Service location accept cash, check or money order. A drop box is also provided for after-hours payments.