Forest Park Self-Service Site
Frequently Asked Questions (FAQ’s)
What does a Self-Service office mean?
A Self-Service office means that customers can independently make payments using our Self-Service Kiosk located in the drive-thru area.
Why is the office closing?
Making the decision to close the office was a challenging process for us, but we are focusing on the future and exploring innovative approaches.
What led to the decision to close the office doors to customers?
The decision to close the office doors to customers is part of our strategic vision for the future, aiming for increased innovation.
When will the office close for in-person transactions?
Starting March 29, 2024, the office will be closed for in-person transactions. However, customers can still utilize the convenient kiosk for payments.
Where can payments be made?
Payments can be conveniently made at the kiosk, online at ccwa.us , at any Check Free Pay locations www.checkfreepay.com, or at our Headquarters office in Morrow.
How can I handle leak adjustments, new service, or terminate a service?
All transactions, including leak adjustments, new service requests, or service terminations, can be efficiently managed through Customer Self-Service (CSS) on our website, over the phone at 770-960-5200, via email at ccwa_customerservice@ccwa.us, or at our Headquarters office in Morrow.
How can I contact customer service for questions about my bill?
You can submit your bill-related questions via email, call our Customer Service line at 770-960-5200, or visit our headquarters. Additionally, the Customer Self-Service portal on our website at www.ccwa.us is available for assistance.
What will happen to the office space?
Plans for the office space are under consideration, and updates will be provided in due course.
What services will be available at the Forest Park location?
The Forest Park site will offer a customer self-service kiosk providing access to account balances and convenient payment options.
Will there be staff available at the Forest Park office?
No, the Forest Park location will operate as a self-service site only. In-person assistance will still be available at our Headquarters office in Morrow.
What are the operating hours for the Forest Park self-service site?
The self-service kiosk at Forest Park will be available 24/7, 365 days a year.
How can I stay informed about updates regarding the Forest Park self-service site?
Regular updates will be posted on our official website, and information will be communicated through our Facebook page @ClaytonCountyWater.