CCWA rolled out a new customer information system September 1, 2020. All customers who want to have access to their account online must register with the new system (even if you had a previous online account).
To enter your account number in our new system, do not enter any leading zeros or dashes. For example, if your account number is 012345-04, your new account number is 1234504.
If you have any problems registering your account, please contact our Call Center at 770.960.5200.
Here are some features of our online portal:
- View your monthly usage
- Set your own password
- Set up payment reminders, confirmation emails or text notifications
- Update your email address, phone number & mailing address
- Sign up for auto pay
- Start or stop service
- New customers can schedule a two-hour window appointment Monday – Friday between 8 a.m. – 4 p.m. to have their service turned on
- Schedule service reconnections
- Schedule new service appointments