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CCWA rolled out a new customer information system September 1, 2020. All customers who want to have access to their account online must register with the new system (even if you had a previous online account).

To enter your account number in our new system, do not enter any leading zeros or dashes. For example, if your account number is 012345-04, your new account number is 1234504.

If you have any problems registering your account, please contact our Call Center at 770.960.5200.

Here are some features of our online portal:

  • View your monthly usage
  • Set your own password
  • Set up payment reminders, confirmation emails or text notifications
  • Update your email address, phone number & mailing address
  • Sign up for auto pay
  • Start or stop service
  • New customers can schedule a two-hour window appointment Monday – Friday between 8 a.m. – 4 p.m. to have their service turned on
  • Schedule service reconnections
  • Schedule new service appointments