Kiosk Frequently Asked Questions
What forms of payment does the kiosk accept?
The kiosk accepts cash, check, and debit/credit cards.
Am I able to use Apple Pay?
No, the kiosk is not set up to accept Apple Pay or tap to pay at this time.
Can I make a payment at any time?
Yes, the kiosk is available 24 hours a day, 7 days a week, 365 days a year, including weekends and holidays.
Is there a fee to use the kiosk?
No, there is no fee to use the kiosk.
Does the kiosk accept coins?
No, the kiosk accepts paper bills only.
Does the kiosk give change back if I overpay on my bill?
No, the kiosk does not give change. Any overage will be applied to the account has a credit.
Can I insert multiple dollar bills at once?
No, the kiosk takes 1 bill at a time.
Why did the kiosk return my check to me?
Check payments are electronic with the kiosk. The machine scans the routing number and account number and returns the check.
Do I need to fill out the check and sign it?
No, you can submit a blank check into the machine. You will enter the amount of your payment at the beginning of the transaction. The machine reads only the routing number and account number. It doesn’t read the payment information from the check.
The kiosk would not accept my debit/credit card payment.
The kiosk will decline the transaction if there are not enough funds available to cover the payment.
When will my payment be reflected on my account?
Kiosk payments are posted immediately. They are shown on the account as “KIOSK CARD/CHECK/CASH PAYMENT”.
Can I make a payment if I don’t have my bill?
Yes, you can locate your account using the house number for your address, and the last name on the account.
I didn’t receive a receipt. Did my transaction go through?
Most likely the transaction didn’t go through. The option to “Complete Payment” must be selected in order for the transaction to be completed and the payment reflected.
What are my receipt options?
The receipt can be printed or emailed to the email address provided. The emailed receipt will go through immediately. There is also an option for no receipt.
Why am I not able to make a check payment at the kiosk?
There may be a “no check” block because of multiple returned check payments. Contact Customer Service.
Why am I not able to make a debit/credit card payment at the kiosk?
There may be a “cash only” block because of multiple returned debit/credit card payments. Contact Customer Service.
Can I make a payment using multiple forms of payment in one transaction?
No, each transaction must use a separate form of payment. Ex. a card payment must be made first, and then a new transaction to pay with cash.
Am I able to pay on multiple accounts at once?
No, there must be multiple transactions to pay on multiple accounts.
My services are disconnected. If I make the payment, will my services be restored?
Yes, payments received before 3:00pm will have service restored the same day. Payments received after 3:00pm will be reconnected the next business day. There is a $35 after hours fee for same day reconnection after 3:00pm. You must call customer service to confirm the same day reconnection.
The machine timed out before I completed the transaction. Do I need to start over?
The machine will time out for security purposes. The transaction needs to be restarted from the beginning. If you are unsure if the payment went through, contact customer service.
I made a payment to the wrong account. How do I get this corrected?
Proof of payment in the form of the receipt from the kiosk and the bank statement to show that the funds were taken from your account is needed to make the correction.