Forest Park Customer Service Location Becoming Self-Service Site

March 26, 2024 – (Morrow, GA) – Clayton County Water Authority’s Forest Park Customer Service Office will become a self-service site beginning April 1. A self-service payment kiosk in the drive-thru location will remain to provide customers with the option to make payments 24/7.

According to Customer Accounts Director Rodney Perkins, CCWA’s Forest Park Office at 526 Forest Parkway, Suite A, has seen a significant drop in the number of in-person transactions over the past few years due to more customers paying online. Based on this change in customer behavior and CCWA’s focus on exploring new innovative approaches to customer service, the decision was made to convert this office to a self-service site.

“We are excited about providing 24/7 payment access to our customers in the north end of the county and are working to add a kiosk location in the southern end of the county as well,” adds Perkins. “Our approach centers around delivering a varied customer experience and connecting with customers wherever they are, all while ensuring the efficient operation of our business.”

The remaining self-service kiosk comes packed with features designed with our customers in mind. Customers have the flexibility to choose from English, Spanish, or Vietnamese language settings, 24/7 access to bill payments and zero convenience fees. The kiosk accepts cash, check, or cards. It has an easy-to-use interface and is user-friendly.

CCWA’s Headquarters Office at 1600 Battle Creek Rd. in Morrow continues to provide in-person service, where our Customer Service team is ready to assist Monday – Friday from 8 a.m. – 5p.m.

Customers are being notified of this change through a March bill insert, flyers at the Forest Park and HQ locations, CCWA’s website and Facebook page @ClaytonCountyWater.