Bill Dispute Process

If you think your bill is incorrect, please contact us using one of the following:

Mail:

Clayton County Water Authority

Attention: Customer Service

1600 Battle Creek Road

Morrow, GA 30260

 

Fax:

770-960-5667

Email:

CCWA_CustomerService@ccwa.us

Please include your service address, CCWA billing account number and a valid contact telephone number. In order to avoid late fees or disconnection, you must contact us to file your dispute prior to the bill Due Date.

 

CCWA customers are not responsible for paying any disputed amount on the bill while the bill is in dispute. However, you are still obligated to pay the portion of your bill that is not in dispute by the stated Due Date.


If undisputed charges are not paid in a timely manner, you may be assessed a Late Charge, and your service may be subject to interruption.

  • CCWA will acknowledge receipt of your filed dispute within 1 business day of receipt.
  • CCWA will follow up and resolution of the dispute will occur within 5 business days after receipt of the filed dispute.
  • Once CCWA provides resolution of the bill dispute to the customer, the customer shall either remit payment for the amount in question within 10 calendar days or make contact with CCWA Customer Service (770.960.5200) to set up payment arrangements.