The Federal Trade Commission requires water utilities like CCWA to comply with its Federal Identity Theft Red Flag Rule. In response to this federally mandated program, CCWA is required to implement a written Identity Theft Prevention Program. As part of this federal mandate, CCWA must verify a customer’s social security number when a new account is established or service is transferred to a new location.

For new Clayton County Water Authority customers with two names on their lease or settlement statement, both social security numbers will be required for new service. International customers will need to provide a valid ITIN, plus two other forms of documentation (such as a valid passport, valid international driver’s license or valid work visa).

If you have a question about the Red Flag Rule, contact the Federal Trade Commission at RedFlags@ftc.gov.