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DEPOSIT POLICY

New service deposits may be paid in person using cash, check, debit or credit card, or money order. Debit and credit cards are also accepted over the telephone using our third-party payment processor Invoice Cloud, who charges $2.15 for using a debit or credit card.

The deposit for Residential Accounts (single family houses, townhouses, duplexes or quadraplexes) is based on a customer’s credit rating. Credit history is checked using Online Utility Exchange (OUE), which is also used to validate customer’s social security number as a part of compliance with the Red Flag Rules required by the Federal Trade Commission. OUE performs a “soft credit check” comparing the customer payment history with other utilities on record.

Residential deposits are refundable upon 24 months of continuous timely payment history.