CCWA’s Customer Account Information System will be undergoing routine maintenance on Wednesday, May 28 between 6:00 p.m. – 9:00 p.m. During this time, the My Account feature on our website and the payment kiosk at our Morrow location will be unavailable.

Customers will still be able to access the Pay My Bill feature on the website. We appreciate your patience and understanding.

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Staff Coordinating Bottled Water Distribution Sites

Staff Coordinating Bottled Water Distribution Sites

 December 26, 2022

 2:00 p.m.
Clayton County Water Authority (CCWA) staff is coordinating several distribution sites for later this afternoon for bottled water distribution for customers without water service. Details will be shared as soon as everything is ready for customers.

Staff continues troubleshooting and finding leaks caused by the below freezing temperatures that have led to low pressure or no water service for customers in several parts of the county. Many being found are in warehouses, businesses, schools and churches. Clayton County Public Schools’ Maintenance staff is out checking all schools.

If someone has a leak, they should report the leak immediately at 770.960.5200 or via private message on our Facebook page @ClaytonCountyWater.

Officials issued a boil water advisory on December 25 for customers with low pressure. Once water service is restored for customers without service, they will need to follow the boil water advisory as well.

CCWA notified Georgia Environmental Protection Agency of the issue and the boil water advisory. Customers are being notified via the media, Facebook (@ClaytonCountyWater) and its website (www.ccwa.us).

During this boil water advisory, customers with low pressure should:

o          Fill a pot with water.

o          Heat the water until bubbles come quickly from the bottom of the pot to the top.

o          Keep heating the water for one more minute.

o          Turn off the heat source and let the water cool.

o          Pour water into a clean, sanitized container with a cover for storage.

 

Customers should use boiled water that has cooled or bottled water for:

o          Drinking

o          Brushing teeth

o          Washing fruits and vegetables

o          Preparing food and baby formula

o          Making ice

o          Giving to pets

 

To limit risk, customers should follow the instructions contained in this release.

 

The complete CDC guidance can be found at this website: https://www.cdc.gov/healthywater/emergency/drinking/drinking-water-advisories/boil-water-advisory.html

 

 

 

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