Our self-service payment kiosk at 526 Forest Pkwy, Suite A in Forest Park will be back in service starting Monday, June 9. The kiosk accepts credit/debit cards and checks and offers digital receipts via text or email. For cash payments, please visit our Morrow HQ location. Thank you for your patience!

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To report an emergency, such as a water main break, large water leak, sewer backup or storm drainage issue, please contact us at 770-960-5200. 

Report an Incident 

To ensure we address your concerns promptly and accurately, please complete our Incident Reporting Form. Providing detailed information allows us to investigate and resolve issues effectively.

Steps to Report an Incident: 

  • Access the Form: Click the link below to open the Incident Report Form.
  • Provide Details: Complete the form with as much detail as possible about the incident or claim.
  • Submit the Form: Once completed, submit the form for review.

When to Report an Incident: 

Please use the form if you experience any of the following:

  • Property Damage: Damage to your property incurred during work performed by CCWA (broken pipes, landscaping issues, driveway damage).
  • Personal Injury: Injuries sustained in an incident involving CCWA work vehicles or equipment.

Incident Reporting Form