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Bernard Franks

Assistant General Manager - Support Services


Bernard Franks was named CCWA’s Assistant General Manager of Operations in September 2014 after serving as the Distribution & Conveyance (D&C) Manager for two years. He had more than 17 years of experience in D&C, where he worked in water and wastewater maintenance operations.

As Assistant General Manager of Operations, Franks oversaw the Authority’s water reclamation, water production, general services and distribution & conveyance departments. In January 2017, Franks moved to the position of Assistant General Manager over Support Services. In this position, he oversees customer service, finance, program management and engineering (stormwater), risk management and public information.

“Bernard brings more than 17 years of experience in the Authority’s operations side to his new position," said Mike Thomas, General Manager. “He is respected for his knowledge and leadership, not only at CCWA, but in our industry as well.”

Franks started working at CCWA in 1996 as a Water Service Mechanic. He then worked his way up, serving as an Equipment Operator, Senior Equipment Operator, Crew Leader and Sewer Cleaning Foreman. For 8 1/2 years, he served as the D&C Technical Services Foreman and served two years as the Department Manager of D&C. He holds a Water Distribution System Operator License, Wastewater Collection System Operator License, Backflow Testing License, Backflow Proctor Certification, and a Commercial Drivers License (CDL).

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