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CCWA Partners with HomeServe USA to Offer Customers Optional Water & Sewer Line Coverage Plans

Mar 14, 2017 by Suzanne Brown

HomeServe USA (HomeServe), a leading provider of home emergency repair solutions, today announced the launch of its partnership with Clayton County Water Authority (CCWA) to offer optional service plans for both interior and exterior water and sewer lines. Plans offered through HomeServe will be available to the 75,000 households served by CCWA, providing homeowners with coverage that protects them from the costs and inconveniences associated with emergency repairs to the water and sewer lines connecting their home to CCWA’s systems.

“For homeowners, it’s often a surprise that water and sewer line repairs are their responsibility, leaving them caught off guard and unprepared when repair are needed,” said P. Michael Thomas, General Manager, CCWA. “By working with HomeServe, we can extend affordable options to our customers that cover water and sewer line repairs and protect them from the unexpected expense and inconvenience associated with them when they occur.”

A Homeowner’s Line of Defense

The water and sewer lines from the home to CCWA’s water and sewer main connections are the responsibility of the homeowner. Homeowners tend to be unaware that repairs to these pipes are not covered by basic homeowners insurance or by CCWA, and find themselves unexpectedly having to deal with navigating emergency repairs on their own. Furthermore, they can be blindsided by the costs associated with such repairs. HomeServe’s coverage plans serve as a line of defense, ensuring that in the event of a repair emergency, the burden on homeowners is minimized or eliminated, and the repair process, handled through HomeServe, is timely, seamless and high-quality.

“Our service plans go beyond covering the costs of a repair – they also connect CCWA customers with the best contractors their community has to offer, to ensure they receive quality service,” said Tom Rusin, CEO of HomeServe USA. “We look forward to our partnership with CCWA and are pleased to offer the homeowners they serve some peace of mind when it comes to dealing with a repair emergencies.”

Accessible, Reliable, 24/7

HomeServe plan holders have access to a Repair Hotline that is accessible 24 hours a day, 365 days a year, as well as local, licensed, and insured contractors to provide high-quality home repair services in a timely manner. The Exterior Water Service Line Coverage will be available for $5.99 per month, the Exterior Sewer/Septic Line Coverage is available for $9.99 per month and a plan for in-home plumbing, the Interior Plumbing and Drainage Coverage, will also be available for $12.99 per month. CCWA customers that enroll in the optional plan will have convenient payment options available directly through HomeServe.

CCWA homeowner customers will receive details about the optional service plans in the mail. Homeowners can also visit www.HomeServeUSA.com/CCWA or call 1-844-849-3618 for more information.

Revenue goes to Customer Affordability Programs
CCWA will not incur any expense related to this program. The cost of the program is borne entirely by HomeServe. All revenues or royalties collected from this partnership will be designated for CCWA’s Affordability Programs, which assist CCWA customers who find themselves facing a financial hardship. This includes a Hardship Assistance Program and Senior Citizen Discount Program.

About HomeServe
HomeServe USA Corp (HomeServe) is a leading provider of home repair solutions serving over 2.8 million customers across the US and Canada under the HomeServe, Service Line Warranties of America (SLWA) and Service Line Warranties of Canada (SLWC) names. Since 2003, HomeServe has been protecting homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home repair emergencies by providing affordable repair coverage and quality local service. As an A+ rated Better Business Bureau Accredited Business, HomeServe is dedicated to being a customer-focused company supplying best-in-class repair plans and other services to consumers directly and through over 400 leading municipal, utility and association partners. For more information about HomeServe, a 2016 Connecticut Top Workplace winner and recipient of seventeen 2017 Stevie Awards for Sales & Customer Service, please go to www.homeserveusa.com. For information on SLWA visit www.slwofa.com and for SLWC visit www.slwofc.ca. To connect with HomeServe on Twitter and Facebook, please visit www.twitter.com/homeserveusa and www.facebook.com/HomeServeUSA.

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