We have found that many of our customers become frustrated when they discover a leaking water service line on their side of the property line and then learn that this piping is their responsibility to fix as the homeowner. These repairs can be costly, and the unexpected expense of repairing a service line can be a blow to a homeowner’s budget. One way to address this need is to offer an optional service plan program that would protect our Clayton County homeowners from the cost and inconvenience of repairs.
Clayton County Water Authority has partnered with HomeServe USA to offer home repair plans that help protect customers from the expense and inconvenience of plumbing emergencies. HomeServe USA, a Better Business Bureau Accredited Business, serves more than 2 million homeowners in the U.S. and Canada and dedicates itself to being a customer-focused company providing best-in-class emergency repair plans. For more information about HomeServe, click here.
CCWA selected HomeServe as a provider of residential service line protection due to their track record of providing quality service to homeowners around the country and here in Georgia. Homeowners who purchase one of the optional service plans will receive financial protection against repair costs and facilitated repairs using local area licensed and approved contractors.
CCWA and HomeServe have worked together to create this program to ensure the program meets the needs of Clayton County homeowners. CCWA will not incur any expense related to this program. The cost of the program is borne entirely by HomeServe. All revenues or royalties collected by CCWA from this partnership will be designated for CCWA's Affordability Programs, which assist CCWA customers who find themselves facing a financial hardship. This includes CCWA's Hardship Assistance Program and our Senior Citizen Discount Program. To learn more about these programs, click here.
With low-cost repair plans from HomeServe, customers get access to a 24/7 hotline where they can schedule a repair for their home's plumbing system. All covered repairs are guaranteed for one year.
Signing up is as easy as 1-2-3:
1. Visit www.homeserveusa.com/CCWA to see which plans are available for your home.
2. Add plans to your cart.
3. Enter your contact and payment information and complete checkout.