Frequently Asked Questions

Sewer Maintenance

Who do I call if I have sewer/debris coming up in my bath tub, floor drain, sink, washer drain or toilet?

Call Clayton County Water Authority (CCWA) immediately at 770-961-2130. If you call Monday – Friday, 8 a.m. – 5 p.m. press 2 to reach our Call Center so we can dispatch a CCWA representative to the property to check the main sewer line to determine if there is a problem on CCWA’s side of the system.If the problem occurs after hours, call 770-961-2130.

I hear gurgling in the toilet or bath tub. What should I do?

Contact our Call Center at 770.961.2130 so we can dispatch a CCWA representative to check our main sewer line. If there is not a problem on our side of the line, we will leave a Sewer Backup Policy (which explains the steps to take when experiencing a sewer issue). You will need to contact a professional plumber at your cost. CCWA will need to be contacted to come back out to your property when your plumber is televising your sewer line, or exposing the connection to the CCWA’s sewer lateral. If the problem is determined to be related to CCWA’s Sewer mains, the cleanup and repair may be paid for by CCWA. However, that is at the sole discretion of CCWA. If the problem is determined to be on your side of the system, you will be responsible for all of the expenses related to repairs, cleanup, etc.

Who determines if the problem is on CCWA’s side or the customer’s side?

CCWA has to be notified when you have a plumber working outside of your home on your sewer line in order to witness the exposed tap (sewer service connection) or a televising of your sewer line. CCWA staff can be on site within 30 minutes during normal business hours in most cases to assist when your plumber is on site.

Does the sewer problem affect my water bill?

No. The sewer system does not connect to the water system inside or outside of your home.

I have a question regarding a sewer-related reimbursement that CCWA owes me. Who do I contact?

CCWA’s Sewer Cleaning Foreman handles sewer-related reimbursements. Please call 678-422-2830.

I smell a foul odor in or around my property. What should I do?

Contact our Call Center 770-961-2130 and a CCWA representative will be dispatched to your home to determine what is causing the odor.

I have sewer coming up in my yard from underground, a nearby manhole or cleanout (which is the plastic cap located near your house and/or at the street). What should I do?

Contact our Call Center at 770-961-2130 and a CCWA representative will be dispatched to your home to determine the cause of the problem.

Can CCWA come out and locate my service line (4-6 inch lateral)?

CCWA can only locate where the service ties into our main trunk line, which is usually in the street. Sometimes the main trunk line is in the front or back yard. To have the CCWA Sewer Lateral located, contact our Call Center at 770-961-2130. A CCWA representative will attempt to mark our Sewer Lateral up to the edge of the Right of Way using currently available records. The locating of the customer’s Sewer Line from the edge of the Right of Way to your house or building cannot be performed by CCWA. You will need to have this performed by your plumber.

A plumber has just laid a new sewer line and I need CCWA to come out and inspect the connection (where the 4 inch line ties into CCWA’s 6 inch lateral). Who do I contact?

Contact our Call Center at 770.961.2130, and we will send a CCWA representative to the property. This CCWA inspection must take place prior to your plumber completing the physical connection to our lateral.

I have a problem with my septic tank. Can CCWA help me?

CCWA is only responsible for the public sewer system. You will need to contact your plumber or the Clayton County Environmental Health Department at 678.610.7199.

I currently have a septic tank and would like to find out if it is possible to connect to CCWA’s public sewer system. Who do I contact?

CCWA’s Engineering Department can tell you if it is possible to tie into our public sewer system. If it is possible, they will also be able to tell you how much it will cost you to tie on to CCWA’s system. Contact CCWA Engineering at 770-960.5207.



« See all Frequently Asked Questions

Enjoy all the comforts
of home - while saving water, energy & money.

Btn_teaser_learnmore

Visit our
Wetlands Center

Learn more about the importance of protecting wetlands environments.

Btn_teaser_learnmore