Customer Service

I had or have a water leak and didn’t use the water. Why do I have to pay for this water?

CCWA requires that all water meters be read every month and that each account be updated with the reading for the month. If the residence or business has experienced a water leak, it is up to the residence or business to repair the leak. Once the leak has been repaired, the customer can bring a Customer Service Representative a receipt of supplies or services completed to fix the leak. At that time, CCWA will review the account and determine if a credit adjustment is appropriate. There are significant costs in producing clean water and delivering it on a continuous basis to your home or business, therefore, any water that passes through your meter must be paid for.

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