Customer Service

How much is the deposit for new service?

As of September 2, 2015, the deposit for Residential Accounts (single family houses, townhouses, duplexes or quadraplexes) are based on a customer’s credit rating. Credit history is checked using Online Utility Exchange (OUE), which is also used to validate customer’s social security number as a part of compliance with the Red Flag Rules required by the Federal Trade Commission. OUE performs a “soft credit check” comparing the customer payment history with other utilities on record.

Residential Account deposits are $0, $40 or $80 for water service and the same amounts for sewer service based on the customer’s credit rating. If the customer maintains a good payment history for 2 years, or 24 months of service, the customer’s deposit will be refunded.

Contact Customer Service at 770.960.5200 to find out the required deposit for Multi-Family Accounts (apartments, mobile homes, hotels or motels) and Non-Residential Accounts (commercial, industrial and government).

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