Customer Service

Do I need to be at home to have my new water service connected?

CCWA customers do not have to be at home for their water service to be connected. A Field Representative will come to your home and connect your service at the water meter. However, you need to turn off everything (such as water faucets, etc.) that uses water prior to your new service being connected. If anything that uses water is left on, the water meter dials will be turning indicating that something has been left on that uses water. The CCWA Field Representative will not leave the water meter on and will leave a door tag for the customer to contact our Customer Service.

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