Establish New Service

New Service connections are scheduled for the next business day. When you apply for new service, a work order is then processed to connect your service on the next business day. It will take 1-3 business days to process any New Service Agreements that are faxed to Customer Service. New Service connections are not available on weekends or holidays. Please note that New Service Deposits paid in person must be paid using cash, check or money order. Debit and credit cards are no longer accepted at CCWA Customer Service locations. Debit and credit cards are accepted over the telephone using our third party payment processor Western Union Speedpay by contacting Customer Service.

The following documents are required, along with the appropriate deposit, when applying for new service:

  • Picture identification
  • For property owners, proof of ownership
  • For a renter/lessee, proof of rental/lease agreement
  • Social Security numbers for everyone whose name appears on proof of ownership or rental/lease agreements

Deposit Policy

New Service Deposits paid in person must be paid using cash, check or money order. If you are setting up new service remotely (via fax or email), you may use a debit or credit card. Our third party payment processor Speedpay will charge $1.25 for using a debit or credit card.

The deposit for residential customers varies based on the services that the home receives:

Homes with water and sewer service $160.00 deposit
Homes with water service only
(septic tank)
$80.00 deposit
*For commercial, industrial, and other types of customers, the deposit is calculated at an amount equal to the average monthly bill times two (2).

Federal Identity Theft Red Flag Rule

The Federal Trade Commission requires water utilities like CCWA to comply with its Federal Identity Theft Red Flag Rule. In response to this federally mandated program, CCWA is required to implement a written Identity Theft Prevention Program. As part of this federal mandate, CCWA must verify a customer’s social security number when a new account is established or service is transferred to a new location.

For new Clayton County Water Authority customers with two names on their lease or settlement statement, both social security numbers will be required for new service. International customers will need to provide a valid ITIN, plus two other forms of documentation (such as a valid passport, valid international driver's license or valid work visa).

If you have a question about the Red Flag Rule, contact the Federal Trade Commission at RedFlags@ftc.gov.

New Service Packets

Residential or Commercial customers must agree to the terms and conditions of the service agreement with the Clayton County Water Authority prior to the establishment of water service. Anyone setting up new service remotely (via fax, email or telephone), may pay the deposit using a debit or credit card. Our third party payment processor Speedpay will charge $1.25 for using a debit or credit card.

 

New Service Packet

Nuevo Paquete de Servicio

Temporary Service

If you need to have temporary service for a home inspection, this service is designed for you. This agreement allows temporary activation of service for up to seven (7) consecutive days and the use of up to 2,000 gallons. There is a $55 non-refundable fee for water only accounts. There is a $65 non-refundable fee for water/sewer accounts. The fee must be paid using cash, check or money order when applying for temporary service in person. Just complete the agreement below and bring it to one of our Customer Service locations.

Temporary Service Packet

 

Apply for Service in Person:

Headquarters Complex

1600 Battle Creek Road

Morrow, GA 30260

Monday - Friday 8 a.m. - 5 p.m.

Forest Park Office

526 Forest Parkway, Suite A

Forest Park, GA 30297

Monday - Friday, 8 a.m. - 5 p.m.

Apply for Service by Fax:

770.960.5894

If you are applying for new service via fax, please return the completed New Service Packet.

Apply for Service by Email:

CCWA_CustomerService@ccwa.us

 

Please Note: It will take 1-3 business days to process any New Service Requests that are faxed or emailed to Customer Service.

 

If you have any questions regarding New Service, please call 770.960.5200.

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