CUSTOMER SERVICE NUMBERS

Call Center

Call 770.961.2130, then press 2 to speak to a CCWA Customer Service Representative Monday - Friday, 8 a.m. - 5 p.m.

Check Your Account Balance by Internet or Phone 24/7

Online Account Access and an Interactive Voice Response system (IVR) are available to customers 24-hours a day, seven days a week.

Online Account Access allows customers to check their balance, view their billing history and sign up for ebill notification. To learn more, just click Online Account Access in the left column of this page.

Our bi-lingual IVR system provides an automated telephone attendant that allows customers the flexibility of checking their account balance and account detail, listening to frequently asked questions or making a payment through Paymentus. This service is provided in English and Spanish. To reach our IVR, call 770.961.2130, then press 9.

Service Reconnection

If your service has been disconnected due to non-payment, you must make your reconnection payment before 3 p.m. for your service to be reconnected on the same day. Payment for reconnection of service must be made in cash, money order, credit card or debit card. Checks will not be accepted. Service will not be reconnected until the next business day if your payment is made after 3 p.m.