Customer Affordability Programs

Clayton County Water Authority funds its Affordability Programs from cell tower revenue and its alliance partnership with Gas South. These funds are designated to help customers who find themselves facing a financial hardship. 

Hardship Assistance Program

CCWA’s Hardship Assistance Program provides qualified customers up to $200 in assistance during a 12 month period. The assistance is applied as a credit to their account. The program is administered by Clayton County Community Services Authority, Inc. (CCCSA).

For more information or to apply for assistance with your water bill, contact CCCSA at 404.363.0575.

 

Senior Citizen Discount Program

CCWA’s Senior Citizen Discount Program provides qualified seniors with up to a $5 discount on their monthly bill ($2.50 off water and $2.50 off sewer). Eligibility for the program is administered by Clayton County Community Services Authority, Inc. (CCCSA).

To be eligible for this program, customers:

  • Must be 65 or older
  • Have a household income of $25,000 or less
  • Must show proof of residency, age and income

To apply:

Clayton County Community Services Authority

1000 Main Street

Forest Park, GA 30297

Monday – Friday between 8:30 a.m. and 2:30 p.m.

Once a customer qualifies for the program, CCCSA will notify CCWA and the discount will be applied within one billing cycle. Customers will need to requalify every two (2) years.

Frequently Asked Questions (PDF)

Delayed Billing Program

A customer who qualifies for this program is eligible for their monthly bill to be rendered on the last working day of the month. Rendering the bill on this date will allow the customer to receive the bill to coincide with the receipt of their pension and/or social security checks. All due dates and cutoff dates will be computed from this special billing date.

To qualify for this program a customer must be 62 years or older. The customer should complete an application for Delayed Billing Program (print, complete, and return), return it along with proof of age from a picture ID.

 

Budget Billing Program

Budget billing allows the customer to pay the same amount each month for 12 months, regardless of the actual amount used each month. This program would be beneficial to customers whose water use varies from season to season for various reasons.

The customer's water use from the previous 12 months is averaged for monthly billing. The Authority will continue to read the meter each month. The difference between the customer's bill based on their actual monthly use and the amount of their budget bill will be deferred each month. The "settle-up" between the customer's actual bill and their budget bill will occur on April 30th of each year. This difference will be disbursed out over the following twelve months.

To be eligible for this program, a customer must have 12 months of uninterrupted service with CCWA. Once on the program, the customer must maintain a good record of pay. If a customer on this program has three consecutive late fees or their service is discontinued for nonpayment they will be removed from the program and all deferred differences will be billed on the next monthly bill.

If you believe this program would be beneficial to you please print and complete the CCWA Budget Bill Agreement and mail it to Customer Service, Clayton County Water Authority, 1600 Battle Creek Road Morrow, Georgia 30260. If you have any questions or require assistance, please contact Customer Service at (770) 960-5200, then press 4.