2010 - 2015

 

2010

  • CCWA’s Atlanta Lift Station was completed and put into operation. This $4.2 million project included construction of a new one million gallon per day (MGD) capacity lift station near I-285 and three miles of 16 inch forcemain pipeline. This new lift station was needed to collect and return wastewater that had historically been sent to the City of Atlanta for treatment. The lift station now returns the wastewater to CCWA’s W.B. Casey Water Reclamation Facility for treatment.
  • The Clayton County Board of Commissioners appointed Oscar Blalock and Rodney Givens to the Board of Directors.
  • The WateReuse Association honored CCWA with its WateReuse Award of Merit for the use of constructed treatment wetlands for a sustainable water supply.
  • The W.B. Casey Water Reclamation Facility was named Wastewater Plant of the Year for the Greater than 10 MGD Category by the Georgia Association of Water Professionals (GAWP).
  • CCWA mourned the death of E.L. Huie Jr. (who was known by many as Mr. Clayton County Water) who passed away at the age of 91. Mr. Huie served as General Manager from 1960 – 1983 and served on the Board of Directors from 1983-1996.
  • A new base rate structure was implemented to reflect a true cost of service to cover fixed costs and provide an incentive for customers to use less water.
  • Phase 4 of the E.L Huie Jr. Constructed Treatment Wetlands was put into operation giving the Authority the capacity to return 17.4 MGD from the site to water supply reservoirs. The completion of Phase 4 officially marked the end of the Authority’s Land Application System (LAS) Era. The E.L. Huie CTW is a $30 million project that was funded through municipal bonds, a GEFA loan and funds designated from CCWA. Completion of this project gives CCWA a truly sustainable water supply.
  • CCWA began work on the East Jesters Creek Phase 4 Stream Restoration project in Lake City, which is being funded by the Storm Water Utility. In conjunction with CCWA’s project, the City of Lake City broke ground on its Nature Preserve Project that is being paid for by the city with SPLOST funds.
  • CCWA was named Collection System of the Year and Public Education Program of the Year for Large Systems by GAWP.
  • The 11th Annual Wetlands and Watershed Festival broke an attendance record with 703 visitors, plus another 62 exhibitor staff and volunteers; and a record number of community volunteers (198) participated in the Rivers Alive Stream Cleanup held at Beaver Dam Creek in Independence Park.
  • CCWA adopted its 2010 Strategic Master Plan. With all water and wastewater plants upgraded through the Water Resources Initiative 2000 Master Plan, CCWA’s new 10 year plan takes a strategic approach to maintaining infrastructure investments to meet the community’s needs while striving to become more efficient operationally. The capital projects identified in the plan total approximately $200 million and will be funded on a pay as you go basis with funds designated by CCWA.

2011

  • The Clayton County Chamber of Commerce named CCWA the 2010 Business of the Year during its annual banquet in January.
  • CCWA mourned the death of former General Manager M. Wade Brannan, who passed away on March 25. He served as General Manager of the Authority from November 1998 until December 2006.
  • CCWA's Northeast Water Reclamation Facility and Shoal Creek Water Reclamation Facility were awarded the Georgia Association of Water Professionals' 2011 Wastewater Treatment Plant of the Year Awards for their advance treatment categories.
  • In April, CCWA Meter Services celebrated the installation of the 50,000th Badger Orion water meter as part of a $10 million, 4 year program to replace all older water meters and convert all meters to automated meter reading technology.
  • The Clayton County Board of Commissioners appointed Sophia Haynes to the CCWA Board of Directors.
  • CCWA Operations were spotlighted in two national industry magazines. The June 2011 issue of Municipal Water & Sewer Magazine featured a cover story on CCWA's innovative and successful leak detection program, which is often used as a model for other utilities. The June 2011 issue of Treatment Plant Operator Magazine featured a Top Plant Performer Profile on the W.B. Casey Water Reclamation Facility.
  • CCWA's Finance Department earned its 24th Certificate of Achievement for Excellence in Financial Reporting from the Government Finance Officers Association of the United States and Canada (GFOA).
  • The 2011 Rivers Alive Stream Cleanup brought out a record 242 community volunteers to clean up a portion of the Flint River in Jonesboro.
  • CCWA's Finance Department earned its 7th Distinguished Budget Presentation Award fromthe Government Finance Officers Association of the United States of America and Canada.
  • CCWA received GAWP's 2011 Collection System Gold Award and 2011 Laboratory Quality Assurance Certificate of Distinguished Merit for its operation of the W.B. Casey WRF Lab.
  • CCWA took advantage of favorable financial conditions in the bond markets and saved the Authority close to $6 million in future debt service payments by advance refunding a portion of its outstanding Series 2005 Water and Sewerage Revenue Bonds. CCWA's J.W. Smith Water Production Plant underwent a $5 million upgrade. This was funded by CCWA's Series 2005 Bond Issue and Renewal & Extension Fund.
  • CCWA completed its Water Resources Initiative 2000 Master Plan. This 10 year plan included 28 major capital improvement projects totaling more than $226 million. Projects included major upgrades to the W.B. Casey and Northeast Water Reclamation Facilities; the development of our constructed treatment wetlands system; upgrades to the Hooper, Smith and Hicks Water Production Plants; the development of a robust computerized geographic information system (GIS). The plan came in on time and under budget.

2012

  • New water and sewer rates went into effect on January 1, 2012 to offset rising operational costs and declining revenues.
  • CCWA’s Residential Toilet Rebate Program dropped the $50 rebate for installing 1.68 gallons per flush (gpf) toilets and kept the remaining $100 rebate for installing 1.28 gpf WaterSense certified toilets.
  • CCWA’s financial software, J.D. Edwards, was upgraded to the 9.0 Version of JDE. This web-based application replaced the software version that had been in place since 2002.
  • In March 2012, Meter Services completed its $10 million, four-year project to replace all older residential water meters and convert all residential meters to automated meter reading (AMR) technology. The in-house team installed approximately 68,000 Badger Orion water meters, saving the Authority more than $2 million in contractor fees.
  • CCWA took home several industry awards from the Georgia Association of Water Professionals Spring Conference. The W.B. Casey Water Reclamation Facility (WRF) was named Wastewater Plant of the Year for the Greater than 10 Million Gallons Per Day Category for its performance during 2011. This facility won the same award in 2010 for performance during 2009. The W.B Casey WRF’s Pelletizing Operation received GAWP’s Bio-solids Excellence Award and Natural Treatment Systems Foreman Mark Cochran was chosen Top Wastewater Operator for District 3.
  • Bernard Franks was promoted to Manager of the Authority’s Distribution and Conveyance Department in June 2012.
  • Monthly backflow testing fees for non-residential customers were implemented on July 1, 2012. Unlike most water utilities, CCWA owns the backflow devices and accepted the responsibility to test and repair the devices by in-house state certified specialists rather than require customers to own and maintain the device at their expense. The small monthly fee was added to the customer’s water bill and covers all testing and repairs.
  • In July, 2012, Customer Service began offering paperless billing to give customers the option of no longer receiving paper bills.
  • CCWA’s Finance Department received its 8th consecutive Distinguished Budget Presentation Award from the Government Finance Officers Association of the United States and Canada.
  • During GAWP’s Fall Conference in November, CCWA brought home a 2012 Collection System Gold Award for earning a quantitative inspection score of 99.1 out of 100 for its wastewater collection system. This is the second consecutive year CCWA has earned the Gold Award. Plus,Senior Call Center Rep Brandi Head received GAWP’s Outstanding Customer Service Award.
  • The Clayton County Board of Commissioners appointed Sylvia Wright to the CCWA Board of Directors.
  • American Water Intelligence presented its inaugural American Water Award for Environmental Project of the Year to Engineering Firm CH2MHill for its work with CCWA's East Jesters Creek Phase 4 Stream Restoration Project and the adjoining Lake City Nature Preserve Project.
  • C​CWA's Environmental Compliance Division received the Georgia F.O.G. Alliance Program of the Year Award (for the 500-750 Qualifying Active Facilities category) for providing an excellent fats, oils and grease management program.

 

2013

  • New water and sewer rates went into effect on January 1, 2013 to offset declining revenues. Authority managers and staff continued to reduce operating costs as water sales continued to decline. The FY2013 Budget was $2 million less than the previous year's budget. They also continued with the 'pay as you go' plan for capital improvements to avoid any new bond debt.  
  • In January, work began to renovate/modify CCWA's Headquarters Building to create a better flow for walk-in customers; improve the drive-in teller capacity and traffic flow; consolidate customer service staff; and add additional parking. The $2.5 million project was funded from proceeds of a property sale in 2011. Richard Wittschiebe Hand Architects, Inc. of Atlanta was awarded the architectural design services and Bryson Constructors, Inc., a minority owned firm out of East Point, GA was awarded the construction contract.
  • CCWA's customer information system software, Northstar, was successfully updated to version 6.4. This upgrade was needed to enhance performance and for the new features it offers such as intergration with Online Utility. 
  • CCWA's water treatment plants all received 'Outstanding Performance Ratings' from the Georgia Environmental Protection Division (EPD) during a Sanitary Survey. The three facilities scored between 95.1 and 95.7 out of 100. This survey is done by GA EPD every three years. 
  • The Georgia Association of Water Professionals (GAWP) named the Shoal Creek Water Reclamation Facility Wastewater Plant of the Year for the 3.0 - 5.9 Million Gallons Per Day Advanced Treatment Category for its operations in 2012. This facility earned the same award for its operations in 2010. The facility received the highest score (108) of all the facility categories inspected for the wastewater plant of the year award.
  • The Clayton County Board of Commissioners appointed Elizabeth G. Armstrong to the CCWA Board of Directors. 
  • In June, CCWA's Board of Directors took advantage of favorable financial conditions in the bond market and saved the Authority almost $8.1 million in total debt service payments over the next seven years by advance refunding a portion of its outstanding Series 2003 and 2004 Water and Sewerage Revenue Bonds. These bonds were issued to fund capital improvement projects in the Authority's 2000 Master Plan.
  • Three members of the CCWA Management received prestigious water industry awards in July. General Manager Mike Thomas received the Georgia Association of Water Professionals (GAWP) Al Storey Award for his 'years of service and outstanding service related to activities in support of the Association.' Water Production Manager Guy Pihera received GAWP's George Warren Fuller Award. This award is presented to the member of the Georgia Section of the American Water Works Association who has provided 'distinguished service to the water supply field.' Water Reclamation Manager Jim Poff received GAWP's Charles H. Jones WEF Service Award for his 'exemplary service to the Water Environment Federation through GAWP'. 
  • Marshall Maddox was promoted to Manager of the Authority's General Services Department in October.
  • CCWA staff kicked off a new Fats, Oils and Grease (also known as F.O.G.) Education Campaign to increase awareness about the proper disposal of F.O.G. within Clayton County's multi-family residential complexes. F.O.G. clogs sewer pipes and can cause costly sanitary sewer overflows. Staff was able to reach 439 residents during the initial campaign.
  • The new Customer Service area and drive-thru teller opened in November as work continued on the rest of the renovation. 
  • CCWA finished the year earning top industry honors at the Georgia Association of Water Professionals (GAWP) Fall Conference. Authority staff received the 2013 Distribution System of the Year Award for Large Systems and a 2013 Collection System Gold Award for Large Systems while Collections Specialist Carolyn Smith earned the the 2013 Outstanding Customer Service Award. 

 

2014

  • New water and sewer rates went into effect on January 1, 2014. Authority managers and staff continued to reduce operating costs as water sales continued to remain stagnant. They also continued with the 'pay as you go' plan for capital improvements to avoid any new bond debt.  
  • Deputy Manager Mike Bennett retired after seven years with CCWA and 40 years in the water industry. He was instrumental in streamlining processes in Meter Services, Customer Service, Distribution & Conveyance and General Services. He worked with Meter Services staff to develop the meter upgrade program utilitizing CCWA staff and temporary employees rather than contractors. This program improved meter accuracy, made meter reading a more efficient process and provides information on leaks on the customer side of the meter. 
  • CCWA began using Western Union Speedpay to process online customer payments online. This change reduced the convenience fee from $2.75 to $1.25. 
  • January brought two extreme cold weather events that lead to freezing pipes and then paralyzed the metro Atlanta area and caused CCWA to close business offices for a couple of days (a first in recent history). During the first extreme cold weather, CCWA's Call Center answered a record 1,550 calls in one day due to the sheer number of customers with broken water pipes. The second snow/ice event led CCWA to officially close business offices. During this time, plant operations staff in both Water Production and Water Reclamation continued to staff and operate their facilities while employees in Meter Services, Customer Service, Distribution & Conveyance and General Services came in to assist with other issues that had to be handled while business offices were closed. CCWA rallied together as they responded to both extreme events. 
  • CCWA's Ambassadors were recognized for reaching 9,248 members of the community during 33 outreach events from December 2012 - December 2013. This group of 94 employees participated in school events, CCWA sponored events, community events and facility tours. 
  • In March, former CCWA Water Reclamation Manager Jim Poff and former Stormwater Manager Kevin Osbey were promoted to Assistant General Managers over Operations and Support Services.
  • On March 7, 2014, State Senators Valencia Seay and Gail Davenport recognized CCWA's Shoal Creek Water Reclamation Facility staff for earning the Georgia Association of Water Professionals Wastewater Plant of the Year Award in 2013. Resolution 789 was presented to CCWA board members and managers in the Senate Chambers. While addresssing the Senate, Senator Seay stated how proud she was of CCWA and its sustainability practices. "The Clayton County Water Authority is a leader in the water industry and draws visitors from all over the world to learn about their innovative practices."
  • Also in March, Bryson Constructors Inc. completed the renovation/expansion of CCWA's Headquarters Building. Along with the new Customer Service space that opened in November, 2013, existing space was converted into a new first floor board room and community use room. The water feature in front of the building is used for stormwater runoff from the new customer parking lot and provides a way to show visitors how we use innovative constructed wetlands in our cycle of water. 
  • CCWA's Northeast and W.B. Casey Water Reclamation Facilities earned Wastewater Plant of the Year Awards during the Georgia Association of Water Professionals (GAWP) Spring Conference. The Northeast WRF won for the 6.0-9.9 Millions Gallons Per Day (MGD) Advance Treatment Category and the Casey WRF won for the 10 MGD or Greater Category.
  • The W.B. Casey WRF's Pelletizing Operation received GAWP's Biosolids Excellence Award for Operations & Maintenance during the Spring Conference.
  • Chris Hamilton was promoted to Manager of CCWA's Water Reclamation Department in April.
  • CCWA launched a new Small Local Business Enterprise Program in May. The program 
  • CCWA innovative use of constructed treatment wetlands was spotlighted in the U.S. National Climate Assessment. 
  • The Society for Georgia Archeology awarded CCWA the George S. Lewis Archeological Stewardship Award in recognition of outstanding efforts regarding the preservation the McVickers Cemetery located on the Natural Treatment Systems property in Jonesboro.
  • Water Production Manager Guy Pihera retired in August after nearly 20 years with CCWA. Kendra Stanciel was promoted to Manager of CCWA's Water Production Department.
  • CCWA's Stormwater Utility received the Georgia Association of Water Professionals Water Resources/Stormwater Project of Excellence for East Jesters Creek Phase 4 Nature Preserve and Stream Restoration. CCWA restored nearly 2,500 linear feet of stream while Lake City created a nature preserve system. 
  • Meter Services staff completed the water meter conversion project seven months ahead of schedule in August making CCWA 100% Badger Orion when it comes to water meters. 
  • In September, Kevin Osbey stepped down as Assistant General Manager and returned to his position as Stormwater Manager. Former Distribution &  Conveyance Manager Bernard Franks was promoted to the Assistant General Manager position.
  • Allison Halron was hired as the Finance Director in August.
  • Jeff Jones was promoted to Manager of the Distribution & Conveyance Department in October. 
  • During the Georgia Association of Water Professionals Fall Conference in November, CCWA brought home a 2014 Collection System Gold Award, Georgia Water Environment Federation Safety Award for the W. B. Casey Water Reclamation Facility, Master Planning Spotlight Award and the Ira C. Kelley Award for achievements in the environmental laboratory field. 
  • CCWA's Small Local Business Enterprise Program continued holding monthly workshops and speaking to local groups to encourage small local businesses to obtain a certification with CCWA. They ended the year with 35 certified Small Local Businesses. 

 

2015

 

  • CCWA’s Environmental Compliance Division received the Georgia F.O.G. Alliance Award for providing an excellent fats, oils and grease management program for the 751-1,000 facilities category.
  • Dr. Cephus Jackson was appointed to a five year term on the CCWA Board of Directors to replace Board Member Oscar Blalock. The 2015 Board of Directors included: Chairman John Chafin, Vice Chairman Rodney Givens, Secretary/Treasurer John Westervelt and Board Members Marie Barber, Sophia Haynes, Elizabeth G. Armstrong and Dr. Cephus Jackson.
  • CCWA celebrated ‘Fix a Leak’ Week in March by reaching out to walk-in customers at its HQ and Forest Park customer service lobbies. Meter Services staff provided information on finding and fixing leaks, showing how easy it is to repair most toilet leaks and giving out leak detection tablets. They reached more than 400 customers. One customer was so thankful for the information, he came back to thank staff for helping him find a hidden leak.
  • CCWA hosted its annual Household Hazardous Waste Amnesty Day in April for Clayton County residents to bring in old and unused paints, cleaners, batteries, bulbs and medications. Although it was a stormy morning, 424 vehicles were checked in and unloaded.
  • Shoal Creek Water Reclamation Staff earned the Georgia Association of Water Professionals’ Wastewater Plant of the Year Award for the Advanced Treatment 3 – 5.9 Million Gallons per Day Category during the association’s spring conference in April.
  • Shoal Creek Water Reclamation Facility Plant Supervisor Jim Hill earned the Georgia Association of Water Professionals’ Top Wastewater Operator for District 3 during the spring conference.
  • Staff hosted more than 650 fourth grade students from several south metro counties at the 2nd annual Southern Children’s Water Festival. The hands-on-learning event celebrates National Drinking Water Week and provides quality water education so the students can connect the quantity and quality of our local rivers, lakes and streams.
  • CCWA celebrated its 60th Anniversary in May by hosting an Open House for elected officials and community leaders. In the fall, the celebration continued with the roll out of a new logo design, a new mission statement. The new logo was the combination of concepts by Forest Park High School students William Johnson and Shatoyah Thurmond and local graphic design company Oliver Imprints. William and Shatoyah were Career Technical and Agricultural Education (CTAE) students at Forest Park High School during the 2014-2015 school year.  They submitted their leaf/water drops concept in their marketing and management class led by Instructor Dan Moorer. CCWA reached out the Clayton County Public School system at the beginning of 2015 in the hopes of getting some concept designs from local high school students instead of just reaching out to consultants as many companies do. As a result of that initial contact, students from Forest Park High School and Morrow High School participated in the logo design challenge. The logo concepts were narrowed to three and presented at the CCWA Board Meeting in May, where William and Shatoyah explained that the multiple water drops reflect The Authority’s abundant water supply and the leaf represents its green practices. After further input from some community leaders and CCWA staff, their design was chosen and then refined into a final design by Oliver Imprints. General Manager Mike Thomas commented at the time of the logo rollout that he was ‘proud to say our new logo was created right here in Clayton County. The students’ water drops and leaf design concept perfectly captures what we do as a utility.’ This was CCWA’s first new logo in 50 years. 
  • CCWA’s new mission statement is “Providing quality water and quality services to our community”
  • Finance staff earns its 28th consecutive Certificate of Achievement for Excellence in Financial Reporting from the Government Finance Officers Association of the United States and Canada. 
  • Shoal Creek Water Reclamation Facility Plant Supervisor Jim Hill received the Water Environment Federation’s William D. Hatfield Award during the Georgia Association of Water Professionals Annual Conference in July. Assistant General Manager – Support Services Jim Poff received the Water Environment Federation’s Service Award during the conference.
  • Senior Conservationist Carol Lambert retired in July after 20 years of service managing the Newman Wetlands Center.
  • The HQ Building Board Room was named the Pete McQueen Board Room in August in honor of Mr. McQueen’s service as a board member and board chairman.
  • The HQ Building Community Use Room was named the Marie Barber Community Use Room in honor of Mrs. Barber’s service as a board member and board chair and her work as an active community volunteer.
  • CCWA entered into a non-exclusive partnership with Gas South to provide customers with discounted natural gas service. This was Gas South’s first partnership with a water utility.
  • CCWA’s Records Management staff ushered out the microfilm records era. While a small amount of microfilm records remain, newer technology is now used to store and archive records.
  • A little over 200 visitors attended the annual Wetlands & Watershed Festival in October despite rainy weather. CCWA debuted its new outreach tool, Tap on the Go, at the festival. Tap on the Go is a portable water tank that is used at community events to educate customers about the safety of tap water.
  • Community volunteers set a new record at the annual Rivers Alive Stream Cleanup in October when 330 participants came out and collected 2.93 tons of trash from around Hurricane Creek at Panhandle Park in Jonesboro.
  • Distribution and Conveyance staff completed the installation of new water lines and sewer lines at the Ft. Gillem redevelopment project. The new infrastructure was needed to serve future developments.
  • Staff filmed three 30 second commercials in the fall to educate customers about importance of preventing stormwater pollution, proper disposal of fats, oils and grease and finding and fixing leaks. These commercials are on CCWA’s You Tube channel, and are used at the Southlake AMC movie theater, on Clayton County’s government access channel 23 and at community events.
  • CCWA launched Project Pipefix in the fall to renew outfalls that are the backbone of the utility’s wastewater collection system. This long-term program will be completed in numerous phases across the county and is being managed by CCWA’s Program Management/Engineering Construction Services staff. The first project is the Flint River Outfall Replacement that involves replacing a major outfall sewer line in the central part of the county which collects wastewater form smaller sewer lines serving homes and businesses. This outfall carries these flows to the W.B. Casey Water Reclamation Facility where it is highly treated and then flows to CCWA’s Huie Constructed Treatment Wetlands. The entire outfall is a 10-mile lone pipeline that generally runs parallel to the Flint River. It dates back to the late 1950’s and is nearing the end of its useful life. A new 60 inch pipe made of more advanced, corrosion-resistant material will replace the existing 24 and 48 inch lines. Phase 1 replaces a section of the line from CCWA’s W.B. Casey Water Reclamation Facility to Highway 138. Full outfall replacement will take place in several phases over the next decade.
  • CCWA’s Distribution & Conveyance staff earned the Georgia Association of Water Professionals’ 2015 Distribution System Gold Award and 2015 Collection System Platinum Award during the association’s fall conference in November.  CCWA’s Northeast Water Reclamation Facility staff earned the Georgia Chapter of the Water Environment Federation George W. Burke Safety Award for a municipal wastewater treatment facility during the same conference.
  • CCWA’s Small Local Business Enterprise Program continued to grow. ‘How To Do Business with CCWA’ workshops were held monthly. The program partnered with County Commissioner Shana Rooks to host its first business social mixer in November.
  • The year was a busy one for CCWA’s Ambassadors (employees who participate in outreach events) as 133 employees participated in 61 events reaching 9,312 community members.
  • The year ended with an extreme rain event (5-6 inches during a 36 hour period) that caused major flooding issues and power outages in the area. While most people were enjoying the Christmas holiday, CCWA staff were out in miserable weather making sure operations continued uninterrupted.

 

 

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